Existing Customers
The best way for existing PurplePaw customers to contact us is via your Billing Account as it will automatically include your account information with your message, and also confirms you are authorised to request any account changes.
Our Technical Support team monitor Support Tickets 24/7/365. Other departments keep normal UK Business hours.
Other Enquiries
Please complete the following form and we will get back to you shortly.
If for some reason you are unable to contact us via the above form, emails may be addressed to:
Offline Details
You can write to us at the following address:
PurplePaw Limited
P.O. Box 1586
Southampton
Hampshire
SO15 2UD UK
Telephone and Fax
Our Fax is only used for receiving proof of identification documents and domain transfer documents when they are rarely provided. Such items can be faxed to: 0870 486 2705 (calls charged at national rate).
Please note that we do not deal with Customer Service, Sales, or Technical Support enquiries by telephone or fax. Please send all enquiries by via our Ticketing System if you are an existing customer, or alternatively via the email form above.
Visit https://my.purplepaw.co.uk/serverstatus.php for our Current Service Status.
